:root {
    --ink: #14201f;
    --muted: #5d6f6c;
    --paper: #f7f5ef;
    --panel: #ffffff;
    --line: #d8dfdc;
    --teal: #187b73;
    --teal-dark: #0d5e58;
    --teal-soft: #e5f2ef;
    --yellow: #f6c84b;
    --yellow-soft: #fff7d6;
    --red: #a4382f;
    --red-soft: #fbe9e6;
    --green: #2d7456;
    --green-soft: #e8f4ed;
    --shadow: 0 18px 50px rgba(20, 32, 31, 0.09);
    color-scheme: light;
}

* {
    box-sizing: border-box;
}

[hidden] {
    display: none !important;
}

html {
    min-width: 320px;
    background: var(--paper);
}

body {
    margin: 0;
    color: var(--ink);
    background:
        radial-gradient(circle at 12% 4%, rgba(246, 200, 75, 0.18), transparent 28rem),
        var(--paper);
    font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
    font-size: 16px;
    line-height: 1.5;
}

button,
input,
select,
textarea {
    font: inherit;
}

button,
a {
    -webkit-tap-highlight-color: transparent;
}

a {
    color: inherit;
}

.support-header {
    position: sticky;
    z-index: 20;
    top: 0;
    display: flex;
    align-items: center;
    justify-content: space-between;
    min-height: 74px;
    padding: 12px clamp(20px, 4vw, 56px);
    border-bottom: 1px solid rgba(216, 223, 220, 0.9);
    background: rgba(247, 245, 239, 0.94);
    backdrop-filter: blur(16px);
}

.support-brand {
    display: inline-flex;
    gap: 12px;
    align-items: center;
    text-decoration: none;
}

.support-brand img {
    display: block;
    width: 46px;
    height: 46px;
    border-radius: 13px;
    object-fit: cover;
}

.support-brand span {
    display: grid;
    line-height: 1.15;
}

.support-brand strong {
    font-size: 19px;
}

.support-brand small {
    margin-top: 4px;
    color: var(--muted);
    font-size: 13px;
}

.support-nav {
    display: flex;
    gap: 10px;
    align-items: center;
}

.support-nav a,
.support-nav .sign-out-button {
    border: 0;
    padding: 9px 13px;
    border-radius: 10px;
    color: var(--muted);
    background: transparent;
    font-size: 14px;
    font-weight: 700;
    text-decoration: none;
}

.support-nav a:hover,
.support-nav a:focus-visible,
.support-nav .sign-out-button:hover,
.support-nav .sign-out-button:focus-visible,
.support-nav a[aria-current="page"] {
    color: var(--teal-dark);
    background: var(--teal-soft);
}

.sign-out-form {
    margin: 0;
}

main {
    width: min(1440px, 100%);
    margin: 0 auto;
    padding: clamp(24px, 4vw, 54px) clamp(18px, 4vw, 54px) 80px;
}

.support-hero {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(240px, 330px);
    gap: 32px;
    align-items: end;
}

.eyebrow {
    margin: 0 0 8px;
    color: var(--teal-dark);
    font-size: 12px;
    font-weight: 800;
    letter-spacing: 0.12em;
    text-transform: uppercase;
}

h1,
h2,
h3,
p {
    margin-top: 0;
}

h1 {
    max-width: 780px;
    margin-bottom: 14px;
    font-size: clamp(38px, 5vw, 68px);
    line-height: 0.98;
    letter-spacing: -0.045em;
}

h2 {
    margin-bottom: 10px;
    font-size: clamp(26px, 3vw, 38px);
    line-height: 1.08;
    letter-spacing: -0.03em;
}

h3 {
    margin-bottom: 8px;
    font-size: 21px;
    line-height: 1.2;
}

.hero-copy {
    max-width: 760px;
    margin-bottom: 0;
    color: var(--muted);
    font-size: clamp(17px, 2vw, 20px);
}

.tenant-card {
    display: grid;
    gap: 3px;
    padding: 20px;
    border: 1px solid var(--line);
    border-radius: 18px;
    background: rgba(255, 255, 255, 0.72);
    box-shadow: var(--shadow);
}

.tenant-card span,
.tenant-card small {
    color: var(--muted);
    font-size: 13px;
}

.tenant-card strong {
    margin: 3px 0;
    font-size: 20px;
}

.production-boundary,
.pending-operation {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr);
    gap: 16px;
    align-items: start;
    margin: 30px 0 46px;
    padding: 18px 20px;
    border: 1px solid #ead992;
    border-radius: 16px;
    background: var(--yellow-soft);
}

.production-boundary strong,
.pending-operation strong {
    padding: 5px 10px;
    border-radius: 999px;
    background: var(--yellow);
    font-size: 13px;
    white-space: nowrap;
}

.production-boundary p,
.pending-operation p {
    margin: 1px 0 0;
    color: #5d542d;
}

.production-boundary {
    border-color: #b9d8c8;
    background: var(--green-soft);
}

.production-boundary strong {
    color: white;
    background: var(--green);
}

.production-boundary p {
    color: #28533f;
}

.production-boundary.is-read-only,
.pending-operation {
    border-color: #ead992;
    background: var(--yellow-soft);
}

.production-boundary.is-read-only strong,
.pending-operation strong {
    color: #28200a;
    background: var(--yellow);
}

.section-heading {
    margin-bottom: 22px;
}

.section-heading.compact {
    margin-bottom: 18px;
}

.section-heading p:last-child {
    max-width: 760px;
    margin-bottom: 0;
    color: var(--muted);
}

.agent-cards {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 18px;
}

.agent-card {
    position: relative;
    min-height: 190px;
    padding: 22px;
    overflow: hidden;
    border: 1px solid var(--line);
    border-radius: 18px;
    background: var(--panel);
}

.agent-card::before {
    position: absolute;
    top: 0;
    right: 0;
    left: 0;
    height: 5px;
    background: var(--teal);
    content: "";
}

.agent-card:nth-child(2)::before {
    background: #4e7390;
}

.agent-card:nth-child(3)::before {
    background: var(--yellow);
}

.agent-number {
    display: inline-grid;
    width: 34px;
    height: 34px;
    margin-bottom: 22px;
    place-items: center;
    border-radius: 10px;
    color: white;
    background: var(--ink);
    font-size: 13px;
    font-weight: 800;
}

.agent-card p {
    margin-bottom: 12px;
    color: var(--muted);
}

.tool-count {
    color: var(--teal-dark);
    font-size: 13px;
    font-weight: 800;
}

.desk-layout {
    display: grid;
    grid-template-columns: minmax(250px, 330px) minmax(0, 1fr);
    min-height: 680px;
    margin-top: 48px;
    overflow: hidden;
    border: 1px solid var(--line);
    border-radius: 22px;
    background: var(--panel);
    box-shadow: var(--shadow);
}

.ticket-rail {
    padding: 24px 18px;
    border-right: 1px solid var(--line);
    background: #f1f0ea;
}

.rail-heading,
.ticket-toolbar,
.card-heading,
.form-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
}

.rail-heading h2 {
    margin: 0;
    font-size: 25px;
}

.ticket-list {
    display: grid;
    gap: 9px;
    margin-top: 22px;
}

.empty-list {
    padding: 18px;
    border: 1px dashed #bcc8c4;
    border-radius: 14px;
    color: var(--muted);
    font-size: 14px;
}

.ticket-list-button {
    width: 100%;
    padding: 14px;
    border: 1px solid transparent;
    border-radius: 14px;
    color: var(--ink);
    background: transparent;
    text-align: left;
    cursor: pointer;
}

.ticket-list-button:hover,
.ticket-list-button:focus-visible {
    border-color: #b8c8c4;
    background: rgba(255, 255, 255, 0.7);
}

.ticket-list-button.is-active {
    border-color: var(--teal);
    background: white;
    box-shadow: 0 8px 24px rgba(20, 32, 31, 0.07);
}

.ticket-list-button strong,
.ticket-list-button small,
.ticket-list-button span {
    display: block;
}

.ticket-list-button strong {
    margin: 4px 0 7px;
    line-height: 1.3;
}

.ticket-list-button small,
.ticket-list-button span {
    color: var(--muted);
    font-size: 12px;
}

.desk-panel {
    min-width: 0;
    padding: clamp(24px, 4vw, 42px);
}

.ticket-form {
    display: grid;
    gap: 18px;
    max-width: 900px;
}

.field-row {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 18px;
}

label {
    display: grid;
    gap: 7px;
    color: var(--ink);
    font-size: 14px;
    font-weight: 750;
}

input,
select,
textarea {
    width: 100%;
    padding: 12px 13px;
    border: 1px solid #bfcac7;
    border-radius: 10px;
    color: var(--ink);
    background: white;
    outline: none;
}

input:focus,
select:focus,
textarea:focus {
    border-color: var(--teal);
    box-shadow: 0 0 0 3px rgba(24, 123, 115, 0.14);
}

textarea {
    resize: vertical;
}

label small {
    color: var(--muted);
    font-size: 12px;
    font-weight: 600;
}

.setup-empty {
    max-width: 720px;
    padding: clamp(20px, 4vw, 32px);
    border: 1px solid #d9c66e;
    border-radius: 16px;
    background: var(--yellow-soft);
}

.setup-empty h3 {
    margin-bottom: 8px;
}

.setup-empty p:not(.eyebrow) {
    max-width: 620px;
    color: #5d542d;
}

.setup-empty .button {
    display: inline-flex;
    align-items: center;
    text-decoration: none;
}

.button {
    min-height: 42px;
    padding: 10px 16px;
    border: 1px solid transparent;
    border-radius: 10px;
    font-weight: 800;
    cursor: pointer;
}

.button:disabled {
    cursor: not-allowed;
    opacity: 0.5;
}

.button-primary {
    color: white;
    background: var(--teal);
}

.button-primary:hover:not(:disabled),
.button-primary:focus-visible:not(:disabled) {
    background: var(--teal-dark);
}

.button-warning {
    color: #28200a;
    background: var(--yellow);
}

.button-secondary {
    border-color: #b8c4c1;
    color: var(--ink);
    background: white;
}

.button-small {
    min-height: 36px;
    padding: 7px 12px;
    font-size: 13px;
}

.action-status {
    color: var(--muted);
    font-size: 14px;
}

.ticket-toolbar {
    align-items: flex-start;
    padding-bottom: 24px;
    border-bottom: 1px solid var(--line);
}

.ticket-toolbar h2 {
    margin-bottom: 8px;
}

.ticket-toolbar p:last-child {
    margin-bottom: 0;
    color: var(--muted);
}

.status-pill,
.read-only-badge,
.approval-badge {
    display: inline-flex;
    align-items: center;
    min-height: 28px;
    padding: 5px 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 800;
    white-space: nowrap;
}

.status-pill {
    color: var(--teal-dark);
    background: var(--teal-soft);
}

.status-pill.status-resolved {
    color: var(--green);
    background: var(--green-soft);
}

.status-pill.status-awaiting-approval,
.approval-badge {
    color: #5f4b12;
    background: var(--yellow-soft);
}

.read-only-badge {
    color: #315d7f;
    background: #e9f1f7;
}

.workflow-steps {
    display: grid;
    grid-template-columns: repeat(5, minmax(0, 1fr));
    gap: 8px;
    margin: 26px 0;
    padding: 0;
    list-style: none;
}

.workflow-step {
    min-height: 72px;
    padding: 12px;
    border: 1px solid var(--line);
    border-radius: 12px;
    color: var(--muted);
    background: #fafaf7;
    font-size: 12px;
    font-weight: 750;
}

.workflow-step span {
    display: block;
    margin-bottom: 5px;
    color: #8b9996;
    font-size: 11px;
}

.workflow-step.is-current {
    border-color: var(--teal);
    color: var(--ink);
    background: var(--teal-soft);
}

.workflow-step.is-complete {
    color: var(--green);
    background: var(--green-soft);
}

.ticket-action-bar {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    align-items: center;
    min-height: 52px;
    margin-bottom: 24px;
    padding: 15px;
    border: 1px dashed #b7c6c2;
    border-radius: 14px;
    background: #f8faf9;
}

.ticket-action-bar p {
    margin: 0;
    color: var(--muted);
    font-size: 14px;
}

.detail-card {
    margin-top: 18px;
    padding: 22px;
    border: 1px solid var(--line);
    border-radius: 16px;
    background: #fbfcfb;
}

.approval-card {
    border-color: #e4cf75;
    background: #fffdf4;
}

.detail-card p,
.detail-card li {
    color: #42524f;
}

.detail-card ul {
    margin: 12px 0 0;
    padding-left: 20px;
}

.detail-card li + li {
    margin-top: 7px;
}

.evidence-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    margin-top: 16px;
}

.evidence-item {
    padding: 13px;
    border: 1px solid var(--line);
    border-radius: 11px;
    background: white;
}

.evidence-item strong,
.evidence-item span {
    display: block;
}

.evidence-item span {
    margin-top: 4px;
    color: var(--muted);
    font-size: 13px;
}

.verification-list {
    display: grid;
    gap: 8px;
    margin-top: 14px;
}

.verification-item {
    display: flex;
    gap: 9px;
    align-items: center;
    color: var(--green);
    font-weight: 700;
}

.timeline-section {
    margin-top: 34px;
}

.timeline {
    position: relative;
    display: grid;
    gap: 0;
    margin: 0;
    padding: 0;
    list-style: none;
}

.timeline-item {
    position: relative;
    display: grid;
    grid-template-columns: 32px minmax(0, 1fr);
    gap: 14px;
    padding-bottom: 22px;
}

.timeline-item::before {
    position: absolute;
    top: 30px;
    bottom: 0;
    left: 15px;
    width: 2px;
    background: var(--line);
    content: "";
}

.timeline-item:last-child::before {
    display: none;
}

.timeline-dot {
    z-index: 1;
    display: grid;
    width: 32px;
    height: 32px;
    place-items: center;
    border: 3px solid white;
    border-radius: 50%;
    color: white;
    background: var(--teal);
    box-shadow: 0 0 0 1px var(--line);
    font-size: 11px;
    font-weight: 900;
}

.timeline-copy strong,
.timeline-copy small {
    display: block;
}

.timeline-copy p {
    margin: 5px 0 0;
    color: var(--muted);
}

.timeline-copy small {
    margin-top: 5px;
    color: #84918f;
    font-size: 12px;
}

.loading-panel {
    display: grid;
    min-height: calc(100vh - 170px);
    max-width: 680px;
    margin: 0 auto;
    place-content: center;
    text-align: center;
}

.loading-mark {
    width: 48px;
    height: 48px;
    margin: 0 auto 22px;
    border: 5px solid #d7e2df;
    border-top-color: var(--teal);
    border-radius: 50%;
    animation: spin 0.9s linear infinite;
}

.loading-panel h1 {
    margin-bottom: 12px;
    font-size: clamp(32px, 5vw, 50px);
}

.loading-panel p {
    color: var(--muted);
}

.loading-status {
    min-height: 24px;
    color: var(--muted) !important;
}

.access-denied .loading-status,
.support-unavailable .loading-status {
    color: var(--red) !important;
}

.access-denied .loading-mark,
.support-unavailable .loading-mark {
    border-color: #ead4d1;
    border-top-color: var(--red);
    animation: none;
}

.loading-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    justify-content: center;
    margin-top: 12px;
}

.startup-fallback {
    max-width: 520px;
    margin: 22px auto 0;
    padding: 14px 16px;
    border: 1px solid var(--line);
    border-radius: 14px;
    opacity: 0;
    background: rgba(255, 255, 255, 0.72);
    animation: reveal-startup-fallback 0.2s ease 28s forwards;
}

.startup-fallback strong,
.startup-fallback p {
    display: block;
    margin-bottom: 6px;
}

.startup-fallback p:last-child {
    margin-bottom: 0;
}

.startup-fallback a {
    color: var(--teal-dark);
    font-weight: 800;
}

.access-denied .startup-fallback,
.support-unavailable .startup-fallback {
    display: none;
}

.toast {
    position: fixed;
    z-index: 50;
    right: 24px;
    bottom: 24px;
    max-width: min(440px, calc(100vw - 48px));
    padding: 13px 16px;
    border-radius: 12px;
    color: white;
    background: var(--ink);
    box-shadow: var(--shadow);
    font-weight: 700;
}

.toast.is-error {
    background: var(--red);
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

@keyframes reveal-startup-fallback {
    to { opacity: 1; }
}

@media (max-width: 980px) {
    .support-hero,
    .desk-layout {
        grid-template-columns: 1fr;
    }

    .agent-cards {
        grid-template-columns: 1fr;
    }

    .agent-card {
        min-height: 0;
    }

    .ticket-rail {
        border-right: 0;
        border-bottom: 1px solid var(--line);
    }

    .ticket-list {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .workflow-steps {
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }
}

@media (max-width: 680px) {
    .support-header {
        align-items: flex-start;
        flex-direction: column;
    }

    .support-nav {
        display: grid;
        grid-template-columns: repeat(2, minmax(0, 1fr));
        gap: 6px;
        width: 100%;
    }

    .support-nav a,
    .support-nav .sign-out-button {
        padding: 8px 7px;
        font-size: 12px;
        text-align: center;
    }

    .production-boundary,
    .pending-operation,
    .field-row,
    .evidence-grid {
        grid-template-columns: 1fr;
    }

    .production-boundary strong,
    .pending-operation strong {
        justify-self: start;
    }

    .ticket-list {
        grid-template-columns: 1fr;
    }

    .workflow-steps {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .ticket-toolbar,
    .card-heading,
    .form-actions {
        align-items: flex-start;
        flex-direction: column;
    }
}

@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        scroll-behavior: auto !important;
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: 0.01ms !important;
    }
}