Customer-visible activity
Ticket messages
Live customer update
Protected workspace
Verifying your Microsoft identity
No Fries is checking your tenant and role before loading the service desk.
Still waiting?
The service desk startup did not complete. Diagnostic: support_startup_watchdog.
Retry or sign in again.
Live production service desk
Customer support tickets in Autotask.
View current tickets, create a customer request, and add a customer-visible reply. Submitted changes are written to the production service desk.
Signed-in workspace
Autotask is the service-desk source of truth. Check the customer and request before submitting a live change.
New live ticket
Create a support request
Use an active governed customer, a verified device, and an authorised requester. Never enter credentials, secrets, recovery codes, or access tokens.
Customer set-up required
No customer is eligible for production support.
Complete customer activation, support authority, SLA, and provider mappings before creating a ticket.
Review customer set-up
Customer visible